1. Introduction
Welcome to Istrodent (pty) Ltd. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains howwe collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with us.
2. Information We Collect
2.1 Personal Information
When you interact with us, we may collect personal information such as:
- Contact Information: Name, address, phone number, email address
- Payment Information: Credit card number, billing address
- Order Information: Details of products or services purchased
- Account Information: Username, password (if applicable)
- Communication Information: Records of communications with our customer service team
2.2 Non-Personal Information
We may also collect non-personal information such as:
- Browsing Information: IP address, browser type, operating system, pages visited
- Usage Data: Date and time of visit, referring website, links clicked
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Processing Transactions: To fulfil orders and manage payments
- Customer Support: To respond to inquiries and provide customer service
- Marketing: To send promotional materials, newsletters, and updates (you may opt-out at
any time)
- Improvement: To analyse usage and improve our products, services, and website
- Legal Compliance: To comply with legal obligations and protect our rights
4. How We Share Your Information
We may share your personal information with:
- Service Providers: Third-party vendors who perform services on our behalf, such as payment
processors, shipping companies, and marketing agencies
- Legal Authorities: If required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us understand your preferences and improve our services. You can control cookie settings through your browser settings.
7. Your Rights and Choices
7.1 Termination by Customer
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
7.2 Termination by Us
We reserve the right to terminate our Services if you fail to comply with these Terms or if it is not possible to complete the service due to circumstances beyond our control.
- Access: The right to access the personal information we hold about you
- Correction: The right to request correction of inaccurate or incomplete information
- Deletion: The right to request the deletion of your personal information
- Opt-Out: The right to opt-out of receiving marketing communications
To exercise your rights or make a request, please contact us at [insert contact information].
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under this age. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically.
Contact Information
For any questions or concerns regarding these Terms or our Services, please contact us at: 011 608 1111
