1. Shipping Information
1.1 Shipping Methods
We offer various shipping methods to meet your needs. Available options include standard shipping, expedited shipping, and overnight delivery. Shipping methods and costs will be provided during checkout.
1.2 Processing Time
Orders are processed within 1-3 business days of receipt. Orders placed after 3 PM or on weekends and holidays will be processed on the next business day.
1.3 Shipping Costs
Shipping costs are calculated based on the weight of the items, the shipping method selected, and the delivery location. Shipping fees will be displayed at checkout before you finalize your order.
1.4 Delivery Time
Delivery times vary based on the shipping method chosen and the destination. Estimated delivery times will be provided at checkout. Please note that delivery times are estimates and not guaranteed.
1.5 Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. You can track your shipment through The Courier Guys portal.
2. Returns and Exchanges
2.1 Return Eligibility
You may return items within [insert number of days, e.g., 30 days] of receipt for a refund or exchange, provided they are in their original, unused condition and in the original packaging. Some items, such as custom orders or consumables, may be non-returnable.
2.2 Return Process
To initiate a return, please contact our Customer Service Department at 011 608 1111. You will need to provide your order number and reason for the return. We will provide you with a Return Authorization Number and instructions on how to return the item.
2.3 Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases where the item is defective or an error was made on our part. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we are not responsible for lost or damaged return shipments.
2.4 Refunds and Exchanges
Once we receive and inspect the returned item, we will process your refund or exchange. Refunds will be issued to the original payment method within 3-5 business days. Exchanges will be processed based on availability.
2.5 Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at 011 608 1111. We will arrange for a replacement or refund at no additional cost to you.
3. Order Cancellation
3.1 Cancellation Requests
You may request to cancel an order within 1 day of placing it. Once an order has been processed or shipped, it cannot be cancelled, and you will need to follow our return process if you wish to return the item.
4. Changes to This Policy
We may update this Shipping and Returns Policy from time to time. Any changes will be posted on our website and will apply to all orders placed after the effective date of the updated policy.
Contact Information
For any questions or concerns regarding these Terms or our Services, please contact us at: 011 608 1111
